We will always accept returns that meet the following requirements; otherwise they will be returned to the sender.

Shipping and Handling charges for return and exchange itesms will be paid by the customer.

We will accept product returns 14 days from the day of shipment. 

Prior authorization is required for return items.    Contact our office.

Goods must be accompanied with a customer info, invoice number and date.

Full credit will be given on returns due to our error.  If the wrong item was sent in your package or something is missing, please contact us within 48 hours of receiving your package. 

All items outside of the US will be charged an additional $8.00 processing fee.  This is due the customs paperwork that must be completed in order to ship the order.  

Return credits will be returned to your credit card, or mailed to you by check if not paid by credit card.  Credits totaling less than $20 will be carried on account as a credit.

We will not send exchanges unless it's part of a new $50 minimum order. 

New Bein’ prides itself on maintaining a product ethic of 100% all natural hair care products.  Our products are made of all natural ingredients; no chemical or synthetic preservatives, no alcohol, animal fats or animal by products, no beeswax, and no lanolin.  Our products are truly food—nourishment for your hair! 

Although our products are 100% all natural, in some rare instances an ingredient may cause an allergic reaction on certain individuals.  In case of any allergic or other reaction, discontinue use immediately.